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      Troubleshooting ZOOM

      Find solutions to common Zoom challenges with smartWiz's FAQ guide. Resolve loading and login issues swiftly, optimize audio/video experiences, and stay connected by following our concise troubleshooting steps. For unexpected glitches or issues.

      FAQ: Common Zoom Platform Issues

      1. Platform Loading Issues:
         - Problem: If Zoom is not loading properly.
         - Solution:
            1. Clear Cache and Cookies:
               - For Chrome: Press `Ctrl + Shift + Delete`, select "Cookies and other site data," and "Cached images and files." Click "Clear data."
               - For Firefox: Press `Ctrl + Shift + Delete`, choose "Cookies" and "Cache," then click "Clear data."
               - For Safari: Go to "Safari" in the menu, select "Clear History," choose "all history," and click "Clear History."

      2. Persistent Loading Issues:
         - Problem: If the loading issue persists.
         - Solution:
            1. Switch to an Alternative Browser:
               - If using Chrome, try Firefox, Safari, or Edge.
               - If using Firefox, try Chrome, Safari, or Edge.
               - If using Safari, try Chrome, Firefox, or Edge.
               - If using Edge, try Chrome, Firefox, or Safari.

      3. Login Issues:
         - Problem:Trouble logging into your Zoom account.
         - Solution:
            1. Password Reset:
               - Use the "Forgot Password" link on the login page to reset your password.
            2. Account Verification:
               - Ensure your account is verified if prompted.

      4. Audio/Video Problems:
         - Problem: Issues with audio or video during Zoom sessions.
         - Solution:
            1. Check Device Settings:
               - Ensure your microphone and camera are correctly set up.
            2. Update Drivers:
               - Keep audio and video drivers updated for optimal performance.

      5. Meeting Connection Issues:
         - Problem: Difficulty joining or staying connected to Zoom meetings.
         - Solution:
            1. Check Internet Connection:
               - Ensure a stable internet connection.
            2. Use Zoom App:
               - Consider using the Zoom desktop or mobile app for a more stable experience.

      6. Other Technical Glitches:
         - Problem: Encounter unexpected technical glitches.
         - Solution:
            1. Update Zoom App:
               - Ensure you are using the latest version of the Zoom application.
            2. Contact Support:
               - If issues persist, contact smartWiz or Zoom support for assistance.

      For any unaddressed issues or personalized assistance, feel free to reach out to smartWiz support.