This FAQ guide from smartWiz addresses common Academy platform issues. Offering solutions for loading problems, browser compatibility, login issues, video playback, and certificate concerns.
FAQ: Common Issues with SmartWiz Academy1. Clear Cache and Cookies:
- For Chrome:
1. Press `Ctrl + Shift + Delete`.
2. Select "Cookies and other site data" and "Cached images and files."
3. Click "Clear data."
- For Firefox:
1. Press `Ctrl + Shift + Delete`.
2. Choose "Cookies" and "Cache."
3. Click "Clear data."
1. Press `Ctrl + Shift + Delete`.
2. Choose "Cookies" and "Cache."
3. Click "Clear data."
- For Safari:
1. Go to "Safari" in the menu.
2. Select "Clear History."
3. Choose "all history" and click "Clear History."
2. Persistent Loading Issues:
- Problem: If the loading issue persists, try an alternative browser.
- Solution:
1. Switch to an Alternative Browser:
- If using Chrome, try Firefox, Safari, or Edge.
- If using Firefox, try Chrome, Safari, or Edge.
- If using Safari, try Chrome, Firefox, or Edge.
- If using Edge, try Chrome, Firefox, or Safari.
3. Unexpected Behavior or Errors:
- Problem: Experiencing unexpected errors or behavior.
- Solution:
1. Check Browser Compatibility:
- Ensure you are using a supported browser version.
2. Update Browser:
- Keep your browser updated to the latest version.
3. Contact Support:
- If issues persist, contact smartWiz support for assistance.
4. Login Issues:
- Problem:Trouble logging into your Thinkific account.
- Solution:
1.Password Reset:
- Use the "Forgot Password" link on the login page to reset your password.
2. Browser Autofill:
- Manually enter your login credentials instead of relying on browser autofill.
5. Video Playback Issues:
- Problem:Difficulty playing videos on the platform.
- Solution:
1. Check Internet Connection:
- Ensure a stable internet connection.
2. Update Browser:
- Keep your browser updated for optimal video playback.
1. Go to "Safari" in the menu.
2. Select "Clear History."
3. Choose "all history" and click "Clear History."
2. Persistent Loading Issues:
- Problem: If the loading issue persists, try an alternative browser.
- Solution:
1. Switch to an Alternative Browser:
- If using Chrome, try Firefox, Safari, or Edge.
- If using Firefox, try Chrome, Safari, or Edge.
- If using Safari, try Chrome, Firefox, or Edge.
- If using Edge, try Chrome, Firefox, or Safari.
3. Unexpected Behavior or Errors:
- Problem: Experiencing unexpected errors or behavior.
- Solution:
1. Check Browser Compatibility:
- Ensure you are using a supported browser version.
2. Update Browser:
- Keep your browser updated to the latest version.
3. Contact Support:
- If issues persist, contact smartWiz support for assistance.
4. Login Issues:
- Problem:Trouble logging into your Thinkific account.
- Solution:
1.Password Reset:
- Use the "Forgot Password" link on the login page to reset your password.
2. Browser Autofill:
- Manually enter your login credentials instead of relying on browser autofill.
5. Video Playback Issues:
- Problem:Difficulty playing videos on the platform.
- Solution:
1. Check Internet Connection:
- Ensure a stable internet connection.
2. Update Browser:
- Keep your browser updated for optimal video playback.
6. Certificate or Course Completion Issues:
- Problem: Not receiving certificates or completion status.
- Solution:
1. Complete Lessons:
- Ensure all lessons are marked as complete.
2. Contact Instructor:
- Reach out to your course instructor for assistance.
Remember, if you encounter issues not addressed here, reach out to smartWiz support for personalized assistance. Thank you for choosing SmartWiz!
- Problem: Not receiving certificates or completion status.
- Solution:
1. Complete Lessons:
- Ensure all lessons are marked as complete.
2. Contact Instructor:
- Reach out to your course instructor for assistance.
Remember, if you encounter issues not addressed here, reach out to smartWiz support for personalized assistance. Thank you for choosing SmartWiz!